Medical Profile

Care that stays calm under pressure.

Dr. Nura Hagos is an MBBS graduate with emergency-care background and multilingual communication skills in Arabic, English, and Tigrinya.

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Current Focus

Medical Insurance Doctor

Review medical records and treatment plans against policy coverage. Provide evidence-based recommendations while maintaining compliance.

  • Nov 2025 - Present
  • Medical Insurance Sector, UAE
  • Clinical + Policy Alignment

Previous Role

Over the Phone Arabic-English Interpreter

Delivered accurate interpretation across healthcare settings. Ensured HIPAA-aligned communication in high-pressure scenarios.

  • Jan 2024 - Nov 2025
  • Language Line Solution (LLS) - Teleperformance, Dubai
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About

Doctor with clinical discipline and cross-cultural patient support

Profile Summary

Dr. Nura Hagos combines emergency medicine exposure with precise medical interpretation in patient-critical contexts. Her work emphasizes clarity, empathy, and structured communication across clinical teams and multilingual patient groups.

She has provided interpretation in healthcare, emergency, insurance, social work, and other sensitive scenarios while maintaining privacy standards and high communication quality.

Personal Details

  • Date of BirthNovember 29, 1993
  • NationalityEritrean
  • Marital StatusSingle
  • AddressSharjah, UAE

Experience

Professional timeline

Nov 2025 - Present

Medical Insurance Doctor

Medical Insurance Sector, UAE

Review medical records and treatment plans against policy coverage.

Provide evidence-based recommendations while maintaining compliance.

Jan 2024 - Nov 2025

Over the Phone Arabic-English Interpreter at

Language Line Solution (LLS) - Teleperformance, Dubai

Delivered accurate interpretation across healthcare settings.

Ensured HIPAA-aligned communication in high-pressure scenarios.

Sept 2022 - Jan 2024

Team Leader and Customer Service Agent

Tabby - Tafaseel, Dubai

Managed CRM and back-office workflows with consistently strong customer satisfaction outcomes above 90%.

Sept 2021 - Nov 2021

Medical Officer (Emergency Department, Collaborator)

Ibrahim Malik Teaching Hospital

Supported emergency response pathways, patient stabilization processes, and fast team coordination.

Oct 2021

Medical Officer (Emergency)

The Salam Centre for Cardiac Surgery

Contributed to urgent cardiac-care support with time-sensitive triage communication and documentation.

Oct 2019 - Oct 2020

House Officer

Sudanese Ministry of Health

Performed patient assessment, history recording, and daily clinical care tasks in busy environments.

Aug 2018 - Feb 2019

House Officer (Training)

Sudanese Ministry of Health

Completed supervised training rotations focused on practical standards and multidisciplinary care.

Qualifications

Education, certifications, competencies

Education

  • Bachelor of Medicine and Surgery (MBBS)National University, Sudan (2013 - 2018)
  • CGPA: 3.73Strong academic foundation

Courses and Certifications

  • European Resuscitation Council BLS and ALSBasic and advanced life support qualification
  • Fundamentals of ECGDenver University of America, USA
  • SPSSInternational University of Africa, Khartoum

Core Competencies

  • Clinical PracticePatient assessment and medical history recording
  • CommunicationArabic, English, and Tigrinya medical communication
  • Professional StrengthsResearch, critical thinking, and written clarity

Conferences and Workshops

  • The 7th International Conference of the Sudanese Society for Neurosciences (SSNS), Khartoum (Jan 2018)
  • Workshop on Neuroradiology, Soba University Hospital Training Center, Khartoum (Jan 2018)
  • Workshop on Lumbar Puncture, Soba University Hospital Training Center, Khartoum (Jan 2018)
  • International Sepsis Conference, Army Corps of Engineers Hall, Khartoum (Jan 2018)

Contact

Appointments and professional inquiries

Reach out directly by phone or email for consultation and collaboration requests.